• Matt Cross
• 29 Mar, 2021

Prioritizing diversity and inclusion is critical when creating and managing online learning and "train-the-trainer" programs. In our increasingly global business environment, course designers, trainers, and participants are unlikely to share the same views, experiences, and expectations. Materials prepared and delivered from a single-source perspective can create friction for learners [1], resulting in disengagement, lack of understanding, and even resentment.
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